Frequently Asked Questions, the following is a list of commonly asked questions and answers about topics such as customer services opening hours, prize shipping, handling and general promotion information.

Select the relevant FAQ to reveal the full details.


TAKING PART

Details on how to enter are located on all promotional labels of La Boulangère Brioche Buns. In order to take part in this promotion participants should follow the steps noted below:

  1. Purchase a Promotional pack of La Boulangère Brioche buns from a participating retailer. Subject to availability. Please retain your receipt as proof of purchase may be required for prize validation.
  2. The product will have a 6-digit URN code starting with a on the inside of the promotional label. 
  3. Go to www.winabbq.co.uk and input your first name, last name and email address.
  4. You will be required to enter your URN pack code and will instantly be informed if you have won a prize.

La Boulangère can be purchased at major retailers including but not limited to:

Asda and Ocado.

This offer is limited to four entries per household.

Only one tier one prize and one tier two prize may be won per person in the course of the promotion. Additional wins will not be fulfilled and the prize will be entered back into the available prize pool.

You will be automatically contacted if you have won a tier one or two prize, so you don't need to do anything.

For tier one winners, a member of the La Boulangère Marketing team will get in touch with you to organise and despatch your prize within 28 working days of your win being verified.

For tier two winners, you will receive your prize via Second Class Packet Post to the address the win is registered to within 28 working days.

Tier three winners, will receive a voucher to the address the win is registered to within 28 working days.

Only one BBQ prize and one Branded Chef Clothing prize may be won per person in the course of the promotion. Additional wins will not be fulfilled and the prize will be entered back into the available prize pool.

URN CODE AND INTERNET ISSUES

If your entry to the competition was successful, you will be sent an email to the email you used to enter on whether you have won a prize or not. If the problem persists then please get in touch with customerservices@winabbq.co.uk who will be able to assist you.

Get in touch with customerservices@winabbq.co.uk who will check whether or not there is a win associated with the details you provided. If you are a winner, you will be awarded your prize.

Ensure you are entering the correct code. Your URN code is a 6-digit code located on the promotional label. The code is 6 digits and made up of letters and numbers. If you are still having trouble entering, get in touch with customerservices@winabbq.co.uk who will be able to assist you.

Get in touch with customerservices@winabbq.co.uk who will be able to assist you.

MY DETAILS AND PRIVACY

From time to time, we may share entrants'; personal data with our agents / representatives to assist with administering the promotion, contacting entrants and prize fulfilment (as necessary) in line with the Data Protection Act 2018.

Yes. You can still enter the competition if you don't accept the marketing terms.

PRIZES

  • 5 X WEBER PREMIUM BARBECUE (MASTER-TOUCH GBS E-5730 CHARCOAL BARBECUE)
  • 50 X PERSONALISED CHEF HAT & APRON
  • 600 X FREE PRODUCT COUPON - FREE LA BOULANGÈRE PACK

CUSTOMER SERVICES

If it has been over 5 working days and you haven't been contacted by the La Boulangère Marketing Team, you can get in touch by email at customerservices@winabbq.co.uk or by calling 01524 68446.

If you're having trouble with your prize claim, please get in touch with the La Boulangère Customer Care via customerservices@winabbq.co.uk or by calling 01524 68446 (open Monday to Friday, 9am-5pm).

The URN code can be found on the individual promotional pack of La Boulangère Brioche Burger Buns you have purchased. If you are still unable to locate the URN code, please contact customerservices@winabbq.co.uk or call on 01524 68446.